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FAQs

What is a fuel card?

A fuel card is very similar to a credit card without the interest charges; each fuel card has a set network of sites around the Ireland, UK or Europe at which your fuel card can be used.

Our fuel cards can be used on branded networks in such as Circle K, Applegreen, Emo Oil Top Oil, Shell, Texaco and Maxol along with Morrison and Tesco supermarkets and in Europe we use all major branded filling stations.

Click here to apply for your Fuelwise fuel card today.

What are the benefits of a Fuelwise fuel card?
  • Discount fuel prices available
  • Reduction in fleet management costs
  • Increased security and prevention of fraud
  • Online Management Tools
  • Monitor filling patterns
  • Fleet Efficiency and accurate MPG reporting
  • Reduce internal administration costs
  • Simple invoicing with clear VAT separation
  • No interest on purchases
  • No need for receipts
  • GPS Vehicle Tracking & Fuel Card Integration
How can Fuelwise fuel cards help my business?

We have several fuel cards offering a range of benefits and to help you get the most out of your fuel card we will tailor our solutions to suit your requirements.

Having the largest choice of sites in Ireland and the UK of any fuel, competitive pricing, free online management tools makes Fuelwise the ideal choice to reduce your fuel and fleet costs, along with increasing productivity and efficiency.

What products can I buy on my Fuelwise fuel card?

You can use your Fuelwise fuel card to pay for a range of products depending on the purchase category of your card. A different set of products can be selected for each card. Most cards allow the purchase of fuels and lubricants and some also allow you to purchase car washes if you choose.

Are there any minimum requirements to apply for a Fuelwise fuel card?

No, you can apply for a Fuelwise card if your business has 1 vehicle or if you operate on a larger scale and have 1000s of vehicles. We have customers ranging from electricians, painters and decorators to couriers and large haulage companies, everyone is welcome, and everyone gets treated the same.

What is the approval criteria for a Fuelwise fuel card?

We use an approved credit agency to undertake credit checks. We never refuse any customer an account with Fuelwise and are willing to tailor our terms and credit limits to match your needs. If you are a limited company the credit checks are based on account information filed at Companies House (You can supply us with recent management or year-end accounts to support your application). For non-limited companies or Sole Traders, the credit check is run on the individual.

Is there a contract or minimum use with a Fuelwise fuel card?

We do not ask you to sign a contract and you are under no obligation to use the fuel card. Fuelwise will provide you with advanced notice of the price you will pay for your fuel via text or email allowing you to make an informed decision on the best interests of your business.

Will Fuelwise always be cheaper than pump prices?

With a Fuelwise fuel card you will get a competitive price at all filling stations available on our network no matter what part of the country you are travelling in.

There are many market factors that influence our supply price and your price reflects the oil market movement by reacting quicker to price moves than forecourt prices. We cannot guarantee to be cheaper than every filling station, however if the oil market drops, we pass on these savings immediately. We also supply you with a price update so you will always know what price you are paying allowing you to make an informed decision in the best interests of your company putting you firmly in control of your costs.

Are there any fees I should be made aware of?

We charge a fee for any hard copy invoices that we have to print and post out to you, however we will supply your invoice by email completely free charge via our e-bill service. You can also sign up for https://www.velocityfleet.com/en/ today to access your current and historic invoices.

There is no charge in first year for using your card, after the first year we charge €15.00 per card as an annual card charge. This covers the cost of replacement card or pins and for access to your own account management system https://www.velocityfleet.com/en/ where you can manage and control your drawings and where you can view or download additional invoices.

What is Guard Card?

Guard Card protects you against fraud or stolen cards. It is an optional service which we have introduced to give our customer extra security and it is completely free of charge for this first three months. Guard Card will give you peace of mind when it comes to the security of your fuel cards.

How it works:

    • All your cards are included in this service
    • The cost of the service is only €0.99 cents per card, per month
    • The service covers you for losses of up to 20,000 litres per card
    • When a card has been lost or stolen, contact us with the details of the card together with an accompanying police crime reference number
    • This can be done by sending an email to us or by calling us
    • All transactions from this point are no longer your liability
    • This service will be voided if there is evidence of fraud or collusion by you or your employees
    • After 3 months if you do not wish to be included in this service please either advise your Account Manager or inform us by email to: info@fuelwise.co.uk
What is Velocity?

Velocity is our online account management system bespoke to the fuel card industry. Velocity allows you to access your account details at any time and includes services like access to old invoices, ordering new cards and stopping lost or stolen cards, downloading fleet management reports and monitoring current transactions. These reports can be downloaded in various formats to incorporate into your own reporting system.

You can sign up today by visiting https://www.velocityfleet.com/en/ or by speaking to your Account Manager.

What happens if I forget my fuel card and need to refuel?

Don’t worry. Call us on either (ROI) 1890 702800 (lo-call rate) or (NI) 028 7032 7800 with your Account Number. We will ask you a few security questions and will arrange everything with the site for you to get fuel and get you on your way as quickly as possible.

*Available during our normal office hours
*Manual transactions are at the discretion of each individual site

How do I make changes to my account?

For example, change a vehicle registration, order extra cards, or placing a card on stop.

You can make changes to your account by logging into Velocity which is your online management account and can be accessed at any time on web and mobile devices. Sign up for Velocity today by visiting https://www.velocityfleet.com/en/.

Alternatively, you can call our team on (ROI) 1890 702 800 (lo-call rate) or (NI) 028 7032 700 who will be happy to help to assist.

How do I order additional cards?

You can order additional cards via Velocity which is your online management account and can be accessed at any time on web and mobile devices. Sign up for Velocity today by visiting https://www.velocityfleet.com/en/.

Alternatively, you can all our team on (ROI) 1890 702 800 (lo-call rate) or (NI) 028 7032 7800 who will be happy to assist. Card orders can also be emailed to info@fuelwise.co.uk.

How do I apply for a Fuelwise fuel card?

The quickest way to apply is by completing our online Application Form which you can access by clicking here.

You can also apply by downloading our application form by clicking here. All completed Applications Forms should be emailed to info@fuelwise.co.uk or posted to Fuelwise Network Ltd, First Floor, 8 New Row, Coleraine, Northern Ireland, BT52 2AF.

Alternatively you can request a call back by clicking here and one of our experts will call you back at the time you have requested or you can call us on: (ROI) 1890 702800 (lo-call rate) or (NI) 028 7032 7800.

I have never had a fuel card – where do I start?

With over 30 year’s industry experience and being the first fuel card supplier in Ireland, our team can answer any questions you have and advise on which of our solutions are most suitable to meet your requirements.

You can speak to our team by calling (ROI) 1890 702 800 (lo-call rate) or (NI) 028 7032 7800 or alternatively you can request a call back by clicking here.

Can I apply for a fuel card that is for minimum use?

Yes, however, there is a minimum usage of 300 litres per month for non-business users.

Apply today by clicking here. (Include link to apply now page)

Why our customers choose Fuelwise

VES Transport

“I have been using Fuelwise fuel cards for many years and both the product and level of service is exceptional. To manage my business daily I use Velocity to monitor fuel spend and transactions and e-Route helps my drivers find any of the thousands of sites available with the Fuelwise fuel card. My Account Manager is always on hand to help and goes the extra mile to ensure everything is running smoothly”.

MDE Installations

“Fuelwise is very customer focused and were able to provide what I needed for this project where others couldn’t. The e- Route app helps our engineers find Core sites instead of Non-Core sites which helps with efficiencies and cost savings. Velocity is well managed, and I can create plenty of reports and my Account Manager is always on hand to help. With GPS Tracking built into Velocity I can view distance travelled, speed etc. and driver contact details without having to open another system.”

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