Losing your fuel card is frustrating, especially if you use it as your primary method for purchasing fuel card. Lost fuel cards should be reported immediately so that the appropriate steps can be taken to stop the card and protect the business from potential fraudulent transactions.
In this blog post, we will guide you through what to do if you have lost your fuel card.
Report The Lost Fuel Card Immediately
As soon as you are aware that a fuel card is missing you should report it. Delaying this could result in unauthorised and fraudulent transaction, resulting in the loss of money for your business. There are a number of ways that you can report and stop fuel cards.
- Stop the card using Velocity Fleet
- Call us on (NI) 028 7032 7800 or (ROI) 081 8181 810 – please bear in mind office hours are Mon-Fri 08:30-17:00.
- Email us at info@fuelwise.co.uk – please bear in mind office hours are Mon-Fri 08:30-17:00.
Review Recent Transactions
Run a transaction report and review all transactions from the last date you remember having your fuel card. This will help you to identify any transaction that you believe may be fraudulent. Transaction reports can be created using Velocity Fleet, the same place that you can stop your card on.
Order A Replacement Card
One you have stopped your lost card, order a replacement. You will receive your replacement fuel card in a few days, enabling you to purchase fuel once again. As a security precaution, your new fuel card will be equipped with a random four digital PIN number.
Marketing Manager at Fuelwise
Dominic has been covering the fuel and fleet management industry for over seven years, writing about Fuel Cards, Telematics, and Vehicle Cameras. In 2023 he was awarded the Excellence In Marketing award at the Causeway Chamber Business Awards, followed by the Best Use Of Social Media In Service/B2B at the 2024 NI Social Media Awards. You can connect with Dominic on LinkedIn here.
